Privacy Policy - Tadlock Water Solutions of Lubbock
Last updated: February 4, 2026
Who We Are
Tadlock Water Solutions of Lubbock (“Tadlock,” “we,” “us,” or “our”) provides water treatment and related services to customers in and around Lubbock, Texas.
Business details
Information We Collect
We collect information that you provide to us directly or through our website, scheduling tools, text messaging, phone calls, or in-person, including:
- Contact details (name, phone number, email, service address)
- Service details (property notes, appointment dates, job history, photos you provide)
- Billing details (invoice amounts, payment status, and limited payment information processed via our payment partners)
- Communications (texts, call logs, and related metadata)
How We Use Information
We use your information to:
- Schedule and complete services, send estimates and invoices, and manage your account
- Send appointment reminders, job updates, service notices, and support messages (via SMS/text, phone, or email)
- Improve operations, customer service, and safety/security
- Comply with legal obligations and enforce our terms
Text Messaging & Phone Communications
If you provide a mobile number, you agree that we (or our service providers) may send you texts related to your account and services (e.g., appointment reminders, estimates/invoices, updates, and occasional promotions). Message frequency varies. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us using the details above. Standard message and data rates may apply. We keep our texting practices transparent to meet carrier requirements for A2P messaging.
Sharing Information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business (e.g., customer management, communications, scheduling, payment processing)
- Professional advisors (accountants, auditors, legal counsel)
- Required disclosures when we believe it’s necessary to comply with law, protect you, us, or others
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and secure systems. No method of transmission or storage is 100% secure.
Data Retention
We retain information as needed to provide services, meet legal/financial recordkeeping obligations, resolve disputes, and enforce our agreements. When no longer needed, we take steps to delete or de-identify it.
Your Choices & Rights
You may request to access, correct, or delete your information, or change communication preferences (including opting out of texts) by contacting us using the details above.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date shows when changes were made. Material changes will be posted on our website.
Contact Us
Questions or requests about this policy? Contact: servicetadlockwater@gmail.com 806-687-6152
TERMS AND SERVICES POLICY
Effective Date: April 02, 2026
1. Services Provided
Reverse Osmosis (RO) system rentals; Reverse Osmosis (RO) system sales; Water Softener system rentals; Water Softener system sales; Installation services; Maintenance and filter replacement services; Salt delivery services; Service calls and rep
2. Service Agreements
Rental equipment remains the property of Tadlock Water Solutions S Corp. Monthly service fees are due on the agreed billing date. Customers are responsible for reasonable care of the equipment. Damage caused by misuse, neglect, freezing, tampering or unauthorized modifications may result in repair or replacement charges. Equipment must be returned upon termination. Failure to return equipment will result in the charge of the full cost of said equipment.
3. Sales & Installation
FULL PAYMENT is due as outlined in the invoice or financing agreement. Installation fees may be separate from equipment pricing. Customers must provide adequate plumbing, electrical access, and safe installation space. Additional plumbing or modifications beyond standard installation may incur extra charges.
4. Maintenance & Service
Regular maintenance is required for optimal performance. Filter replacements and routine service may be included in service agreements but are not included in purchase agreements. Missed appointments without notice may result in a service fee.
5. Payment Terms
Payments are due upon receipt unless otherwise agreed. Overdue payments may be subject to late fees. Returned checks may incur processing fees. Accounts past due may be suspended until brought current.
6. Warranty
Manufacturer warranties apply to purchased equipment. Tadlock Water Solutions may offer a limited workmanship warranty on installations. Warranty DOES NOT cover improper use, freezing damage, neglect, or unauthorized alterations or repairs.
7. Water Quality Disclaimer
Systems are designed to improve water quality but do not guarantee specific taste preferences or elimination of all contaminants unless explicitly stated. Proper maintenance is required to maintain system performance.
8. Limitation of Liability
Tadlock Water Solutions is not liable for indirect, incidental, or consequential damage, pre-existing plumbing issues, or water damage unrelated to our equipment. Liability shall not exceed the amount paid for the specific product or service.
9. Cancellation Policy
Service agreements may require written notice prior to cancellation. Early termination fees may apply. Installation deposits may be non-refundable once materials are ordered.
10. Privacy policy
Customer information is used solely for billing, service scheduling, and account management. We do not sell or share customer information except as required by law.
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